Information we use
We use account details, organization membership, Mark content, invitation delivery information, transaction references, and limited security telemetry to operate and protect the service. Passwords are stored only as strong one-way hashes. Invitation email addresses are encrypted and fingerprinted for secure matching.
Private-by-default Marks
Published Mark links are unlisted and receive no-index instructions. Anyone with the physical keepsake or exact link may open an unlisted Mark. Curated Archive owners may add a password, which is also required before protected media can be streamed.
Service providers
We may use vetted infrastructure, storage, email, monitoring, and payment providers under contractual safeguards. We do not sell personal information or use memorial content for targeted advertising.
Retention and your choices
Private data exports expire after 7 days. Account deletion has a 14-day cancellation window. When deletion is processed, the login is disabled, active sessions and sharing access are revoked, and owned Marks are taken offline. You can choose either to retain their content as an inaccessible archive or erase their personal content and media. Required financial, fraud-prevention, security, and audit records may remain for approved retention periods.
Open Account & Privacy to update your profile, request an export, choose a closure option, schedule or cancel deletion, and review request history.
Important review notice
This notice is an implementation draft. Data mapping, regional disclosures, processor terms, contact details, and retention periods must be approved by privacy counsel before production launch.